Service Updates

August 14th, 2020

With the recent announcement from the University, we would like to announce that firstServices will no longer be providing services for on campus customers this semester. We will continue to provide only our laundry services to off campus residents.

Students and parents that have already purchased an on campus plan will be refunded in the coming weeks. As always, firstServices goal is to provide time saving services to the Penn community in a safe manner, and so we will continue to offer laundry plans for off campus students. Our 20% off offer is still ongoing.

Please do not hesitate to contact us with any questions and check out our website for any new updates.

Take care and have a safe semester.

July 31st, 2020

You can receive 20% off all plans now until August 31st. To redeem, simply email customerrelations@psafirstservices.com about the promotion. Additionally, if you have any questions, please don't hesitate to reach out.

July 23rd, 2020

With the recent announcement of housing assignments, firstServices would like to remind the Penn community of our commitment to convenient laundry, water, and dry cleaning services.

We will be in operation for this upcoming school year, however, our operations will be modified slightly in order to be compliant with the University's safety guidelines of limiting outside access inside dorm buildings. Since we are unable to enter residential hallways, we will have to temporarily suspend our door-to-door delivery service for on-campus residents. Because of this, we will be providing on campus students a new plan this semester.

Students living on campus will still be able to use our time saving services as long as they drop off and pick up their laundry from our main office, which is conveniently located in Williams Hall, across the street from the Quad. On-campus residents are also welcome to purchase individual packs of water bottles from our main office. 

Regular operations will still be continuing for off-campus residents. Our services are available to students residing within the Penn Patrol Zone and we are looking to expand further.

To accommodate these service adjustments, we will be offering 20% off all plans (suite, laundry, and water plans) until August 30th. To redeem, purchase a plan at regular price, email us at customerrelations@psafirstservices.com about the promotion, we will verify your purchase and refund you the correct amount. Please visit our newly designed website: https://psafirstservices.com/ to get more information and don't hesitate to contact us with any questions.

July 13th, 2020

We hope you and your family are still staying safe this summer. We would like to update you all given the University’s announcement that we will be on campus with a hybrid format. We understand that maintaining safe and sanitary practices is everyone’s concern and firstServices is prepared to ensure the safety and wellbeing of our customers and our employees.

We would like to assure you all that our laundry vendor, WeWashIt, is currently operating in the Philadelphia community using safe and sanitary practices. All laundry and laundry bags have been and always will be cleaned in separate washing machines using antibacterial/antiviral detergent and high temperature water. WeWashIt has provided Philadelphia with clean laundry for more than 25 years and has always prided themselves on cleanliness.

We have also created new safety protocols for our associates, some of which include all delivery associates being equipped with a clean set of gloves and a mask for each shift and cleaning all equipment before and after use. Penn Student Agencies (PSA) will be providing all necessary PPE, hand sanitizers, and wipes, at no cost to student workers.

Our goal is to resume operations and provide our normal services, but we are ready to operate in whatever capacity that Penn will allow, which includes modified services. Regardless, firstServices is prepared to serve the Penn community, to provide students with employment opportunities, and to teach business and entrepreneurial skills in a safe environment.