Frequently Asked Questions

What are service days?

Drinks are delivered Monday through Thursday. We do not make deliveries on any other days.

I haven’t received my water yet and it is already 8 PM on my service date, what do I do?

Contact customerrelations@psafirstservices.com or fill out our service request in the Contact Us page. We will see if either you were not scheduled for a water delivery or if it is running late. We’ll rectify the problem if there is one and get water to you immediately!

What about fraternities/sororities/off campus housing? Can you deliver to my house?

Yes. However, access to your residence’s front door must be provided in order for us to deliver your water. Specify this information in the comment box at the bottom of the registration page. We cannot arrange special times for drop-off as this creates great disturbances in our operations.

I’m not sure If I want a plan; do you offer 24-packs and 3-gallon jugs separately?

Yes. You can purchase 24-packs individually! The cost is $22.99 per 24-pack and $15.99 per 3-gallon jug. You can purchase them from here.

How much laundry can I wash at once?

As much as you want- within reason! Each bag is designed to hold a maximum of 27 lbs of laundry and should close easily to ensure no clothing items are lost! If there is too much laundry in the bag (i.e. the bag can not close completely), we will not pick up the bag in order to ensure that your clothes do not fall out and get lost in transit. So make sure your bag closes completely!

I forgot to leave my laundry outside before 9:00 AM on my scheduled day, what do I do?

No problem! If you forgot to leave your bag outside your door, please fill out the Laundry Rescheduling form prior to 10 pm the night before the requested day for pick up.

What happens if something gets lost?

firstServices prides itself on quality services. If any issue occurs, we do everything in our power to make things right! We have a Clothing Reimbursement Schedule as part of our Customer Service Agreement where firstServices insures lost or damaged clothing up to $300 per bag. Please let us know of the situation within 48 hours in order to be eligible for a refund and to increase the chances of us locating the item.

What about fraternities/sororities/off campus housing? Can you deliver to my house?

Yes. However, access to your residence’s front door must be provided in order for us to safely pick-up and deliver your laundry. Specify this information in the comment box at the bottom of the registration page and reach out to laundryoperations@psafirstservices.com, so that we can better assist and coordinate.

How do I get my dry-cleaning bag?

If you are a dry-cleaning customer, we will deliver your bag to your room before the start of the semester. If you do not receive a bag, please make sure to get in contact with us. If you sign up for dry-cleaning later in the semester, we will deliver your bag to your room on our next available service date.

I have items that require special care, is this a problem?

No problem! Simply write a note to let us know and attach it to the item of clothing.

My shirt came back stained?

We document any stains or damages to your items before we clean them, and will notify you of any preexisting damages. There is no process during dry cleaning that should stain your item. However, if you believe this is the case for your item, please reach out to customerrelations@psafirstservices.com or fill out our service request in the Contact Us page within the first 48 hours. Please refer to the terms of service in regards to filing a claim.