Penn Student Agencies began under FDR's National Youth Administration, an early incarnation of the Federal Work-Study Program. Initially titled Self-Supporting Students, Penn Student Agencies made its first appearance on July 1, 1933 as a part of the University of Pennsylvania’s Placement Services Department.

The Dorm Laundry Service (first named firstLaundry; later renamed firstServices) was one of the three agencies under PSA. In recent years, firstServices has become a huge cultural success on campus, servicing a substantial portion of the freshman class and tending to the needs of upperclassmen and off campus residents as well.


As an entirely student-operated organization, firstServices has a lot of freedom to explore new ideas to better serve our customers. We provide easy-to-use laundry, dry cleaning, and water services, and are always looking for new ways to address the needs of Penn students. With a staff of over a dozen employees and hundreds of customers each semester, firstServices has become the most profitable agency within Penn Student Agency.

Executive Team

Ashley Anumba

Executive Director

CAS '21

Payton Matous

Director of Laundry Operations

CAS '21

Chris Kline

Director of Water Operations

SEAS '21

Madeline Ellis

Director of Customer Relations

CAS '22